xentral allows you to store reasons for returns in this module, which can then be specified for returns. This module is especially relevant for anyone who sells production items and may therefore incur returns.
This tab contains an overview of all created return reasons.Unter diesem Reiter liegt eine Übersicht über alle angelegten Retourengründe.
The "+ New entry" button can be used to create a new return reason template.
- Designation → Template name
- Description → Detailed description of the template
- Language → Language in which the template was created.
- Project → Assignment to a project. Only in this project the template will appear. If the field is left blank, the template will appear in every project.
- Category → Assignment of template to a category
- Default warehouse location → Shows the selected default warehouse location for this template.
- Hide → Checking hides the template and does not use it.
This tab contains a list of all return reason categories and categories can be created for the return reason templates.
You can create a new category using the "+ New entry" button.
- Designation → Designation of the category
- Description → Detailed description of the category
- Action → Selection of what should happen when a reason for return of this category is specified. The choices are: Credit selected items, Initiate free replacement delivery, Return selected items, Give selected items for internal repair, Return selected items for repair, Set selected items to closed, and Set selected items to open.