Please note: Depending on your country and on your selected xentral package, the availability of modules and features differs - thus, the features described in this article might not be part of the xentral product you are using.
Table of contents
An invoice can be cancelled with a credit note or a cancellation invoice. The cancellation of an invoice in accounting is always done with a "counter document". A credit note is titled as a cancellation invoice in Xentral, if the option "Cancellation invoice" is set. The amounts in the document will then be negative, while they are positive in the credit note.
The following options are available:
- Cancel invoice → directly generates a cancellation invoice or credit note ("delete" icon)
- Continue invoice as credit/cancellation invoice → directly generates a cancellation invoice or credit memo (same function, but via the "pull-down menu")
- Create credit/cancellation invoice without previous invoice → can be linked retroactively but also to an invoice
Note: Please check whether the created credit note has also been released and has been given a sequential number. Only then will the cancelled invoice be exported with a negative amount during the accounting export.
An invoice can be continued with the action "cancel" as a credit note/cancellation invoice can be continued:
Once a credit note number has been assigned, the document can no longer be deleted. A credit note can be deleted before it is sent:
- Not be transferred to another customer
- It is also possible to change the amount and edit the positions. (possibly a 0 EUR credit note, should a number have been assigned here by mistake)
- Otherwise there is the possibility to create an additional credit note with a minus amount, then the two credit notes cancel each other out
An invoice can also be continued via the action field as a credit note/cancellation invoice.
The following options are available for creating a credit note:
- Accounting → Credit note → "+NEW
- Master data → Addresses → Edit icon → Credit note (button)
- Manual: Offer → Order → Delivery bill/Invoice → Credit bill/Cancellation invoice
If the credit note was created autonomously via Accounting → Credit note / Cancellation invoice → "+NEW", it can be linked retroactively to an invoice. To do this enter the invoice number in the credit note document and save it.
Partial cancellations for invoices can also be created via the action menu.
In the next step, a new interface appears. There you can select, which position(s) should be transferred in a credit note.
If items have already been partially canceled, they will no longer be displayed in the partial cancellation interface.
Note: This will set the invoice to the status "PARTIAL CANCELLATION".
Cancel credit note
Credit notes can only be cancelled if they appear in the "In process" tab, i.e. if they are still in the draft stage.
To "cancel" credit notes that have already been created, the following two options are available:
- In case the credit note created by mistake cancels the invoice completely (for the entire amount), the documents will balance each other for accounting purposes. So if the invoice should not have been canceled in the first place, the customer can be issued a new invoice for the same amount. The old invoice and the incorrect credit note then cancel each other out and the new invoice has the status "open".
- Alternatively, the invoice can be continued a second time as a credit note and put a "minus" in front of the amounts (minus credit memo). The original (inadvertently created) credit memo is then again offset by the minus amounts of the minus credit memo, so it is still an open to the customer in the amount of the original invoice.
Just like in invoices, it is possible to process the credit memo documents by mass processing.
- All open credit notes → All credit notes that have no incoming payment (which clears them) and all credit notes that do not have an entry in the "completed on" field (date field)
- All credit notes from today → Date of credit note is today (creation date of the document)
- All credit memos that have not been completed → Credit memos that have been entered in the "Completed on" field. (date input)
- Mark as done → Sets the "done on" date in the credit memo with today's date. Signals that the credit note has been paid out
- Remove done marker → Removes the "done on" date in the credit note
- Send by mail → Sends the credit note to the e-mail address specified in the credit note
- Mark as sent → Sets the status of the credit note to sent
- Collective PDF → Creates a collective PDF of the selected credit notes with the credit memo documents
- Print → prints the selected credit notes on the stored printer
The "not shipped" tab contains an overview of all credit notes that have not yet been sent.
The "in process" tab contains an overview of all credit notes that are being processed.